Last Updated: October 6, 2025
At treeserviceaurorail.com, also referred to as "treeserviceaurorail.com," "we," or "us," your privacy matters to us.
This policy explains what information we collect, how we use it, who may receive it, and the choices available to you. By visiting treeserviceaurorail.com or any site that references this policy, you agree to the terms below.
Scope
This policy covers information collected:
- On our Website
- Through emails, text messages, and other electronic communication with us
- Via our ads and apps on third-party sites when they link to this policy
It does not cover information gathered offline or on websites we do not operate or control.
Information We Collect
We collect three categories of information:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details related to your service request such as location, scope, timing, pricing expectations, and notes
- Any other information you choose to send us
2. Information Collected Automatically
Examples include:
- Pages visited, links selected, time spent on site, and referral or exit pages
- IP address, device identifiers, approximate location, browser type, operating system, screen size, language, and time zone
- Search terms entered on our site
- Cookies, pixels, web beacons, and similar tools
3. Information from Third Parties
Examples include:
- Updated contact information
- Purchase or interaction history
- Service request confirmation and fraud screening
- Advertising and analytics data, including email engagement
Your information may be handled in the United States and in other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Recognize you when you return
- Measure how the Website performs
- Tailor content to your interests
- Support advertising efforts
Most browsers allow you to block or remove cookies. Some features may not function properly without them.
Third-party services may also place cookies, and we do not control those cookies.
Interest-Based Advertising
We may partner with others to display ads based on your interests.
Those partners may use identifiers such as IP addresses, cookie IDs, or hashed email addresses to recognize your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Operate and improve our services and Website
- Process and complete your service requests
- Connect you with service providers that fit your request
- Communicate about requests, updates, and support
- Personalize your experience and our marketing
- Conduct analytics, research, and product development
- Detect, prevent, and address fraud, misuse, and security issues
- Enforce our Terms of Use and meet legal obligations
How We Share Information
We share information in the following ways:
Service Providers and Provider Networks
When you ask for a quote or service, we share the details needed with third-party service providers and provider networks so they can respond to your request.
Corporate Family and Affiliates
We may share information with our parent companies, subsidiaries, and affiliates.
Vendors
We share information with vendors that help us run the Website and our business, such as analytics, security, payments, support, and marketing providers.
They may use personal information only while performing services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Information you provide, such as your email address, may also be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that does not identify you personally.
Legal and Safety
We may disclose information when required by law, to protect rights and safety, or to investigate fraud and abuse.
Business Transfers
We may transfer information in connection with a merger, sale, financing, bankruptcy, or acquisition.
Any third party that receives your information may apply its own privacy policy to that data.
Your Choices
- Do not provide information: You may browse public pages without sharing personal data, but we cannot complete service requests without it.
- Marketing emails: Use the unsubscribe link in our emails to opt out. This will not stop messages from providers we already shared your request with.
- Cookies: Adjust cookie settings in your browser or use the opt-out links above.
Access and Control
You may request to:
- See the data we hold about you
- Correct inaccurate information
- Delete information, subject to legal or operational requirements
- Share concerns about how we use your data
Use the contact details in the How to Contact Us section.
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, taking into account:
- The type and sensitivity of the information
- The risk of harm if it is exposed or misused
- The purposes for which we process it
- Legal requirements
- Whether the same purpose can be achieved another way
Security
We use administrative, technical, and physical safeguards to help protect personal information.
Sensitive submissions are sent over SSL. Even so, no method of transmission or storage can be guaranteed as completely secure.
Children's Privacy
The Website is not designed for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal capacity.
California Privacy Rights
If you live in California, you may have the following rights, subject to certain exceptions:
Right to Know
You may ask for information about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties with whom we shared information
- Specific pieces of personal information we maintain about you
Right to Delete
You may request deletion of personal data collected from you, unless an exception applies.
Right to Correct
You may request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be considered "sale" or "sharing" under California law.
To opt out, contact us and include "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not treat you differently because you exercised a privacy right.
Verification
We verify requests before taking action. Requests that cannot be verified, or that are excessive, may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you submit the request through an authorized agent, we may require proof of authorization.
Shine the Light
California residents may request a list of third parties that received personal information for direct marketing during the previous calendar year.
Send a written request and include "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.
Changes to This Policy
We may revise this policy from time to time.
When we do, the "Last Updated" date will change.
If you keep using the Website after changes are posted, that means you accept the updated policy.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."
